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Aug. 27, 2024

#ASKJIM Replay with Jim's Mowing Founder, Jim Penman

Are you ready to get insider advice on franchising, business success, and customer service directly from Jim Penman, the founder of Jim’s Group?

In this episode of #ASKJIM, we bring you a live, no-holds-barred Q&A session where Jim answers burning questions from franchisees and business enthusiasts.

Whether you're an aspiring entrepreneur or a seasoned franchise owner, this episode is packed with actionable insights to help you succeed in the world of franchising.

In this episode:

Jim Penman discusses a wide range of topics relevant to franchise owners and business aspirants.

You’ll learn about managing customer satisfaction, balancing financial priorities, and navigating business growth. Jim shares his personal journey, gives his views on hard work versus luck, and reveals the best practices for running a successful franchise under the Jim’s brand.

You'll also hear about exciting new developments, like the expansion of Jim’s divisions and innovative services like vending machines with healthy food options.

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Key Takeaways:

  • How to provide top-notch customer service: Jim explains why exceptional customer service is critical for a franchise’s success and how it helps franchisees achieve higher earnings. If your customers are satisfied, your business will grow effortlessly.

  • Jim’s personal business philosophy: Discover why Jim believes success isn't just about hard work but about constantly thinking of ways to improve and evolve. He emphasizes the importance of being self-critical and always looking for ways to provide better service.

  • The benefits of staying with Jim’s Group: Jim answers the age-old question of why franchisees should stick with the Jim’s Group instead of going independent. From higher prices due to brand trust to a robust support system and sense of community, Jim shares why the value of being part of Jim’s is much more than leads.

  • Jim’s exciting future plans: Learn about upcoming ventures, including the launch of new divisions like Jim’s Driving School and Jim’s Health Care. Jim also reveals plans for a vending machine business offering healthy food options to help franchisees expand their income streams.

  • The importance of a work-life balance: Jim shares how he manages to balance his multi-million-dollar business while prioritizing family and health. He emphasizes the importance of working smart, staying active, and making time for what matters most.

Don't miss out on this engaging episode full of actionable tips from Jim Penman!

Tune in now to get the latest insights into growing a successful franchise, improving customer service, and discovering the benefits of staying with Jim's Group.

If you’re thinking about starting or expanding a franchise business, this episode is a must-listen!

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Jim Penman

CEO, Founder and Australian Franchising Icon

Jim's Group CEO and Founder, Jim Penman